FAQs

Where are you located?

We are located in North Ridgeville, OH, USA. Our time zone is Eastern Standard Time.

How do you acquire the items for sale?

We purchase surplus inventory directly from hospitals, surgery centers, and legitimate dealers. We are not a manufacturer's distributor.

Have you sold online before this web site?

Yes. We have been selling medical equipment on eBay and DOTmed for the past few years.

Is the online photo of the actual item for sale?

Yes, we take unique, specific photos for every item for sale.

Do you accept returns?

We do not accept returns for most products, however, under special circumstances we may accept returns within 14 days.

Can you provide technique and operational advice on items sold?

Absolutely not, please refer those questions to the manufacturer or your local distributor.

The international shipping price 

Please contact us before your purchase for shipping fees if you are an international buyer outside USA.

Will you ship on my Fed Ex or UPS account?

We cannot ship on your account.

How quickly will you ship my item once I have paid for it?

We usually ship within one business day upon receipt of payment. 

Do you accept payments other than paypal?

Yes, we accept certified funds and wire transfers. If you wish to send a wire transfer, then send an email request for our wire transfer information.

Why do you only accept paypal as your only online form of payment?

The biggest reason why we only use paypal is security. We never see your credit card number or expiration date, we just know your email address. 

How do I know my item has shipped?

We will inform you about your shipment in two formats, direct email and paypal. We will email your tracking number and we will also place shipping number in your paypal account where it will be recorded for your reference.